Privacy Policy

1. Introduction

Welcome to MaaS Solutions International Oy, identified by its Company ID 3135565-6 and VAT ID FI31355656. We respect your privacy and are committed to protecting your personal data.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you, including:

• Identity Data
• Contact Data
• Technical Data
• Usage Data

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To gather analysis or valuable information so that we can improve our service

4.1 Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Data retention periods are as follows:

• 24 hours for call logs
• 7 days for server logs
• Duration of the customer account activity for customer data
• Up to 10 years or any other retention period required by local laws for payment records and associated accounting data

4.2 Data Transfers

As a general principle, we store our data in the EU. Our main data center is located in Frankfurt, Germany. We may transfer your personal data to countries outside the European Economic Area (EEA) for processing under the conditions set out in the relevant data protection laws including the GDPR.

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. Otherwise, we will put in place appropriate safeguards to ensure your personal data is protected and used in a way that is consistent with this privacy notice.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

4.3 Service Providers

We may share your data with certain service providers acting as processors who provide services to us or to you.

We use the following service providers who will do data processing for us:

• Amazon Web Services Ireland Limited (AWS)
• Google Analytics by Google Ireland Limited
• Stripe Payments Europe, Ltd.
• Netlify, Inc.
• Vonage Ireland Limited
• Clerk, Inc.
• Functional Software, Inc. (Sentry)

5. Your Rights

You have the right to access, correct, or delete your personal information at any time.

You can request to access, correct, or delete your personal data by contacting us at info@tidycalls.com.

You can also object to certain types of processing, such as direct marketing, or ask us to restrict processing in certain circumstances, as in accordance with applicable data protection laws such as the General Data Protection Regulation (GDPR). However, please note in certain cases we may need to retain certain data for legal or security purposes.

You can exercise your rights by contacting us at info@tidycalls.com.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@tidycalls.com.